Tags: Expansion

Growth in user base leads to further engineer appointments in France, Germany and UK to strengthen regional support

Inca Digital, one of the world’s leading manufacturers of large format inkjet printing technology, announces that it is expanding its regional technical support network to enhance its service to Inca users throughout Europe.

In the first phase, several new engineers will be based in key locations in Germany, France and England, with more to be deployed over the next few months. They will work with Inca’s European Customer Centre in the UK and provide first line technical assistance to support the growing installed base of Inca Onset, Turbo, and Spyder digital flatbed printers. This newly-strengthened team will be in regular contact with their local customers with the ability to provide quick-response on-site service and technical support, backed by Inca’s application engineers and telephone response team.

“A high level of customer support is a key priority for Inca to ensure that every printer is operating efficiently,” says Linda Bell, CEO, Inca Digital. “Every measure is taken to ensure that each Inca printer is reliable, from design to build and operation. Direct, manufacturer-level, support in key markets is important and these latest appointments represent a significant investment in our growing user base across Europe. Our aim is to continue to provide first class support to maximise customer productivity through minimising downtime.”

Inca equipment comes with a comprehensive range of support contracts. For more information about Inca’s customer support initiatives contact us on +44 (0)1223 577800 or visit www.incadigital.com

About Inca Digital Printers

Inca Digital Printers, part of the Dainippon Screen Group, is one of the world’s leading pioneers and manufacturers of flat-bed inkjet printing technology. The Eagle and Columbia printers set the early standards in flatbed printing inkjet technology. Today the groundbreaking Onset Series, the Turbo Plus and Spyder 320 range ensure that Inca’s products remain at the forefront of productivity, quality and reliability. Fujifilm Sericol manufactures and develops the UV inks used in Inca machines and sells the flatbed printers around the world. Our facility in Cambridge, UK, incorporates R&D, customer support, machine assembly and commissioning, a dedicated training facility and clean rooms for printhead assembly and refurbishment. Around